Newest KB Articles in Atrex

Runtime error 216 or Exception Code c0000005 on startup

Tue, 27 Nov 2018 20:13:26 GMT

Runtime error 216 on Atrex startup can sometimes indicate that DEP (Data Execution Prevention) is enabled on the system for ALL programs, not just essential Windows components. In some instances, Atrex will simply stop running and Windows will display an error report which indicates exception code c0000005.

As the security components used by Atrex are incompatible with DEP, an exception needs to be added to allow for it to run.

Open the Windows Control Panel
Select "System and Security"
Select "System"
Select "Advanced System Settings"
Select the "Advanced" tab if it is not already selected.
Click the "Settings" button in the Performance area.
Select the "Data Execution Prevention" tab.
Click the "Add" button.
Select the Atrex executable and click the Open button
Click Apply.

It is best to reboot the system after making these changes as this error can sometimes result in Atrex being left in memory, which will prevent Atrex from starting properly.

How to check the status of your Atrex subscription

Wed, 21 Dec 2016 21:00:29 GMT

Here's how to check if you have a current Atrex subscription:

Atrex 14 and newer: From inside Atrex, select "Help - System Information" from the main menu. If Subscription is listed under Product Information and the date listed is not expired you have a current Atrex subscription.
Atrex 13 and older: From inside Atrex, select "Options - System Information" from the main menu. If Subscription is listed under Product Information and the date listed is not expired you have a current Atrex subscription.

If you do not see the word Subscription listed under Product Information, you do not have a subscription license.

Worldpay Integrated Payments EMV and PCI Compliance

Thu, 17 Sep 2015 19:48:25 GMT

(This article is part of the general EMV and PCI Compliance article. If you didn't get to this page from that article please click here.)

If you process credit cards from inside Atrex using Vantiv (formerly Mercury Payment Systems) the following questions are designed to help you determine how the US EMV change might affect you.

Do you process card present transactions (swipe physical cards)?

No, my company never processes card present transactions.

EMV doesn’t apply to you. However PCI Compliance and credit card data security does. As such, if you are using a version of Atrex older than version 14 you should consider upgrading to the current version of Atrex in order to obtain the newest security features. You should also switch to the newest Worldpay plug-in and make sure each system is assigned to a unique station number in the Credit Card Processing setup. The new plug-in is available from your Client Center.

Yes, my company processes card present transactions.

Millennium Software, Inc. has developed a Worldpay EMV compliant plug-in that works with Atrex 16+ and a supported EMV chip card reader.

To become EMV ready:

1) Upgrade to Atrex 18 or newer.

If you have an active subscription, you can upgrade to Atrex 18, 19, or 20 as part of your subscription. This process can be initiated from your Client Center.

If you are a registered user of Atrex 15 or older you will need to purchase an Atrex subscription in order to move up to Atrex 20. This can be done from your Client Center.

2) Install the newest Worldpay plug-in.

The new plug-in is available from your Client Center.

3) Purchase EMV chip card reader devices.

At this time there’s only one supported EMV chip card reader device and it’s only available for purchase from Millennium Software, Inc.

To obtain a price quote for an Atrex subscription and/or for purchasing EMV chip card readers please send an email to sales@atrex.com or call us at 925-828-5892.

Versatalis EMV and PCI Compliance

Thu, 17 Sep 2015 19:45:47 GMT

(This article is part of the general EMV and PCI Compliance article. If you didn't get to this page from that article please click here.)

If you process credit cards from inside Atrex using Versatalis (now Priority Payment Systems) the following questions are designed to help you determine how the US EMV change might affect you.

IMPORTANT: In 2014, without notice, Versatalis sold all of their merchants accounts (you) to Priority Payment Systems (PPS). Millennium Software, Inc., after failed attempts to work with PPS, has made the decision to discontinue supporting the Versatalis FDMS and Paymentech plug-ins.

Do you process card present transactions (swipe physical cards)?

No, my company never processes card present transactions.

You can continue to process using Priority Payment Systems (PPS) through Atrex 14 and 15, however this option is not recommended because Millennium Software, Inc. is no longer developing or maintaining the Paymentech and FDMS plug-ins. That means that if anything changes on PPS’s side, the plug-ins will stop working. Also, if you are using the old Paymentech plug-in it is no longer available for download. As such, should you ever need to reinstall or install on a new system you won’t be able to get the credit card processing to work.

Other options:

Upgrade to Atrex 20 (if you haven't already) and switch to Worldpay (formerly Mercury Payment Systems) for fully integrated card processing.
Process credit cards outside of Atrex. Contact Priority Payment Systems, or any merchant processor of your choosing, for information on obtaining external credit card processing terminals.

Yes, my company processes card present transactions.

The existing Versatalis FDMS and Paymentech plug-ins are not EMV or PCI compliant. As these components are no longer being actively maintained, they will not be updated to support EMV processing.

Options for EMV Processing:

Upgrade to Atrex 20 (if you haven't already) and switch to Worldpay (formerly Mercury Payment Systems) for fully integrated processing from within Atrex.
Process credit cards outside of Atrex. Contact Priority Payment Systems, or any merchant processor of your choosing, for information on obtaining external credit card processing terminals.

ICVerify EMV and PCI Compliance

Thu, 17 Sep 2015 18:52:42 GMT

(This article is part of the general EMV and PCI Compliance article. If you didn't get to this page from that article please click here.)

If you process credit cards from inside Atrex using ICVerify the following questions are designed to help you determine how the US EMV change might affect you.

Do you process card present transactions (swipe physical cards)?

No, my company never processes card present transactions.

EMV doesn’t apply to you. However PCI Compliance and credit card data security does

Also, if you haven’t yet been notified by First Data that they are discontinuing development and support of ICVerify you can read their end-of-life statement here.

Atrex 13 was the last version of Atrex to support ICVerify. Should you choose to you can continue to use ICVerify with your current version of Atrex until you run into a problem with ICVerify or Atrex that can’t be resolved or until your merchant ceases support for ICVerify.

Other options:

Upgrade to Atrex 20 in order to obtain the newest security features and switch to Worldpay for your card processing.
Process credit cards outside of Atrex. Contact your merchant processor for information on obtaining external credit card processing terminals.

Yes, my company processes card present transactions.

First Data is not going to make ICVerify EMV compliant and instead are discontinuing development and support of ICVerify. You can read their end-of-life statement here.

Options for EMV Processing:

Upgrade to Atrex 20 in order to obtain the newest security features and switch to Worldpay for your credit card processing.
Process credit cards outside of Atrex. Contact your merchant processor for information on obtaining external credit card processing terminals.

PC Charge EMV and PCI Compliance

Thu, 17 Sep 2015 18:52:10 GMT

(This article is part of the general EMV and PCI Compliance article. If you didn't get to this page from that article please click here.)

If you process credit cards from inside Atrex using PC Charge the following questions are designed to help you determine how the US EMV change might affect you.

Do you process card present transactions (swipe physical cards)?

No, my company never processes card present transactions.

Also, if you haven’t yet been notified by Verifone that they have discontinued development and support of PC Charge.

Since PC Charge is being discontinued Atrex 15 will be the last version of Atrex to officially support PC Charge. Should you choose to you can continue to use PC Charge with your current version of Atrex until you run into a problem with PC Charge or Atrex that can’t be resolved or until your merchant ceases support for PC Charge.

Other options:

Upgrade to Atrex 20 (if you haven't already) and switch to Worldpay for your integrated card processing.
Process credit cards outside of Atrex. Contact your merchant processor for information on obtaining external credit card processing terminals.

Yes, my company processes card present transactions.

Verifone is not going to make PC Charge EMV compliant and instead have discontinued development and support of PC Charge.

Options for EMV Processing:

Upgrade to Atrex 20 (if you haven't already) and switch to Worldpay for your integrated card processing.
Process credit cards outside of Atrex. Contact your merchant processor for information on obtaining external credit card processing terminals.

EMV and PCI Compliance

Thu, 17 Sep 2015 18:39:38 GMT

This page is designed to provide Atrex users with information on credit card data security and the US change to EMV credit processing.

For more information about the US EMV fraud chargeback liability shift that went into effect on October 1, 2015 click here.
For general information about PCI Compliance and credit card data security click here.
For information about Atrex PCI compliance, click here.

The following questions are designed to help you determine how the US EMV change might affect you.

Does your company process credit cards?

No, my company does not process credit cards.

EMV and PCI Compliance does not apply to you.

Yes, my company processes credit cards.

Does your company process credit cards from inside Atrex?

No, my company does not process credit cards from inside Atrex.

Contact your merchant processor for information on EMV and PCI Compliance. If you are storing credit cards in Atrex and are using a version older than version 14 you should consider upgrading to the current version of Atrex in order to obtain the newest security features.

Yes, my company processes credit cards from inside Atrex.

How do you process credit cards from inside Atrex?

PC Charge

ICVerify

Versatalis (now Priority Payment Systems)

Worldpay (formerly Vantiv / Mercury Payment Systems)