Windows 10 Compatibility

Please note that as Microsoft makes updates and security changes to Windows, these compatibility statements may change depending on the effects of the Windows updates.
 
Atrex 16
 
Atrex 16 is fully compatible with Windows 10.
 
It is expected that users processing credit cards with Atrex 16 using the Atrex 14 FDMS or Paymentech plug-ins will experience the same issues with cards being approved but not captured.   As the FDMS and Paymentech plug-ins are not EMV compliant, it is strongly recommend that customers processing on these platforms switch to Vantiv Integrated Payments to take advantage of the EMV capabilities of Atrex 16 as well as the VIP solution being out of scope with regards to PCI compliance.
 
Atrex 15
 
Atrex 15.50 and newer is generally compatible with Windows 10.  The  one reproducable known incompatibility is an access violation in GDI32.DLL when using any of the code based areas of the report designer.

In addition, a few users have experienced an access violation on Atrex 15 startup which prevented Atrex from being used.  


It is expected that users processing credit cards with Atrex 15 using the Atrex 14 FDMS or Paymentech plug-ins will experience the same issues with cards being approved but not captured.   As the FDMS and Paymentech plug-ins are not EMV compliant, it is strongly recommend that customers processing on these platforms switch to Vantiv Integrated Payments to take advantage of the EMV capabilities of Atrex 15 as well as the VIP solution being out of scope with regards to PCI compliance.
 
Atrex 14
 
Atrex 14 has limited compatibility with Windows 10.    While Atrex 14 will install and run on Windows 10, we have received a variety of reports of issues, especially after installing the Windows 10 anniversary edition.   

Some users are reporting problems processing credit cards using the Atrex 14 FDMS and Paymentech.   After upgrading to Windows 10, process requests are being returned as being approved, but they are not actually captured resulting in the funds not  being deposited into the merchant bank account.
 
In addition, some users are reporting issues saving PDF files and emailing from within Atrex 14 on Windows 10 along with infrequent random access violations. 
 
Run Atrex 14 on Windows 10 at your own risk.
 
Atrex 13 
 
Atrex 13 is incompatible with Windows 10.  While Atrex 13 may run on Windows 10,  internal testing and issues with several live installations has shown problems loading and unloading some of the support DLLs that Atrex relies on, preventing Atrex from either starting correctly or displaying random errors during operation.    In addition, some users are reporting issues saving PDF files and emailing from within Atrex 13 on Windows 10. 
 
These errors do not occur every time or on every Windows 10 installation, so use of Atrex 13 on Windows 10 is done at your own risk.  
 
Given the severity of the issues, Millennium Software will not support Atrex 13 running on Windows 10.  

 
Atrex 12 and Older
Older versions of Atrex, 12 and earlier, are incompatible with Windows 10 and are NOT supported on that platform even when run in compatibility mode.
 
 

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