A previously registered copy of Atrex unexpectedly starts up as unregistered (Atrex 10 and older)

 
A previously registered copy of Atrex unexpectedly starts up as an unregistered copy.

There are a couple of possibilities that can cause older versions of Atrex to come up as unregistered after a long period of use without any registration issues.

1) At some point, one of the systems running Atrex shut down incorrectly and left a file (or two) locked or damaged on the server which results in the inability to read the registration key information and the package comes up as unregistered.  The most common cause of this is a power outage or someone turning off the power on a system without going through shutdown.

To correct this, close Atrex on all of the workstations and then use Windows Explorer to view the "central" directory that Atrex is using.  Look for the following files and delete them if they are present: PDOXUSRS.NET, PDOXUSRS.LCK, and PARADOX.LCK.  If you receive an error message indicating that access is denied, then there is either a system still running Atrex or the files are locked up tight and you will need to reboot all of the systems that have Atrex and possibly the server to release the files.

Once these are deleted,  you may need to enter the registration key once again.

If you can't find the central directory, select 'Options - System Information' from the main menu, and the central directory location will be displayed in the resulting window.

You can also try running the lock file cleanup program sitting at ftp://ftp.atrex.com/pub/clearreg2.exe .  This will attempt to automatically do the steps listed above so you don't have to do it manually.

2) It is possible that the central location that Atrex is using has been changed to the same folder as the application itself.  This is a known issue with the database engine used in the older versions of Atrex. 

To check this, select the "Options - System Information" function and look at the "Executable" path and the "Central" path.  If they are the same, the central path needs to be changed. 

If you are running a multi-user configuration, you will need to use the "Options - locations - Reports/Central Location" function to redirect Atrex to the central folder on the file server that all of the other workstations are using.

 If you are running a single-user configuration, you will need to use the "Options - locations - Reports/Central Location" function to redirect Atrex to the central folder that is just below the Atrex installation folder.  This is usually either "C:\Atrex" or "C:\Program Files\Atrex" depending on where Atrex is installed.

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