Error: 525 "Unable to load report. OpenPrintJob <PEOpenPrintJob>"
is displayed when attempting to print peports customized with Crystal
Reports 9 (CR9) or Crystal Reports 10 (CR10).
The Atrex software package uses the Crystal Reports (CR) 8.5 print
engine to provide printing and most exporting capabilities, and the
standard Atrex installation includes all of the runtime components
required by the print engine to produce printed output.
A newer version of Crystal Reports, version 9, is currently available
but produces report formats that cannot be read by the CR8.5 version
shipped with Atrex. Thus reports that are modified by CR9 cannot be
used with the standard Atrex package unless the CR9 runtime components
are installed by the end user.
In addition, A newer version of Crystal Reports, version 10, is
currently available but produces report formats that cannot be read by
the CR8.5 version shipped with Atrex. Unfortunately, Atrex is
incompatible with Crystal Reports 10.
There are two possible solutions to this issue if you are using Crystal Reports 9.
1. Install the runtime components for CR9 onto the systems that need
to print CR9 modified reports. The files and requirements for the
runtime component installation of CR9 can be found in the Crystal
Reports documentation or from Crystal Decisions technical support.
2. Install the full CR9 product on each system that will print from
Atrex, and then manually delete the report designer components to ensure
that you are within the licensing requirements for the CR product. If
you choose this option, make sure that you remove any program links to
the main CR designer or you will be prompted to repair the install if
the links are clicked.
Regardless of the option selected above, care must be taken to ensure
that the BDE driver is installed on the systems as it is not part of
the standard CR installation.
Unforunately there is no solution to this issue if you are using
Crystal Reports 10 as all versions of Atrex are incompatible with
Crystal Reports 10.
(Applies to Atrex 6.x through 10.x)