CardKnox Desk/5000 Setup (Canada)

The Ingenio Desk/5000 is a semi-integrated device for use with CardKnox for Canadian card processing from within Atrex.   This KB article will go over the specific device settings required to configure the physical device for use with Atrex.

IP Address:  In order to communicate with the device, you must know the IP address of the device.   When first powered on and connected to the network, the device will automatically obtain a dynamic IP address and keep the assigned address for as long as it is powered on and maintains the connection to the router.  If the power to the device interrupted or the device is disconnected from the network, the IP address may change resulting in the inability to connect to the device.  As such, it is best to assign the device a static IP address that will not change.
  1. Press the # key on the keypad.
  2. Select the "Setup Menu" menu selection.
  3. Select the "Communications" menu selection.
  4. Select the "Ethernet" menu selection.
  5. Select the "Current Setup" menu selection. 
  6. Make note of the IP Address, Gateway IP, Subnet Mask, and the Pri DNS entries.   If the IP address shows 0.0.0.0, it has not yet been assigned an IP address.  In this scenario, cancel out of the display, wait 30 seconds and display the settings again.  
  7. Press the red "x" button to return to the Ethernet menu.
  8. Select the "Ethernet Setup" menu selection.
  9. Select "Static IP" and press Enter.
  10. Enter an IP address for the device that uses the same first 3 segments of the dynamic IP address followed by a number that is outside of the dynamically assigned range.  Numbers above 200 tend to be available.  If the IP address you noted in step 6 was 192.168.1.100, enter 192.168.1.201 for the first device, 192.168.1.202 for the second device, etc. 
  11. The device will usually automatically set the GatewayIP, IPSubMask, and PriDNSIP fields for you.  If they are not set, use the Gateway IP, Subnet Mask, and the Pri DNS entries values that you noted in step 6 for these fields.
  12. Press the green Enter button on the keypad to save the settings.
  13. Select the "Current Setup" menu selection and verify that the IP address that you assigned the device is now the current IP Address.  If it is NOT, the IP address you assigned the device is not available and you will need to designate a different IP address.
If your network configuration changes significantly preventing connectivity to the device, you may need to reset the device to a dynamic IP address, wait about 60 seconds, and then reconfigure the device for a static IP address.

Key Load: The device initially ships without a device specific EMV encryption key, which needs to be set prior to processing transactions.    
  1. Press the # key on the keypad.
  2. Select the "Host Management" menu selection.
  3. Select the "EMV Public Key Load" menu selection.
  4. Select the "EMV Public Key Load" menu selection.
The device will immediately begin downloading they key.

Enable Card Present Split Payments:  The Desk/5000 has an option to ensure that the same transaction number cannot be used multiple times to prevent duplicate charges.  You must disable this functionality to allow splitting a transaction across multiple cards.  
  1. Press the # key on the keypad.
  2. Select the "Setup Menu" menu selection.
  3. Select the "Trans Options" menu selection.
  4. Select the "Prompts" menu selection.
  5. Set the "DupTran" option to "Off".
  6. Set the "DbDupTran" option to "Off"
  7. Set the "DupInvNo" option to "Off"

Enable Semi-Integrated mode:  The device must be configured for semi-integrated processing.   Please note that this option may not be necessary for your device.  If you do not see the menu selection for step 3, your device is defaulted to Semi-Integrated.
  1. Press the # key on the keypad.
  2. Select the "Misc. Options" menu selection.
  3. Select the "Semi-Integrated" menu selection.
  4. Set "Enable SemiInteg" to "On".
  5. Set the "Communication Type" to "Ethernet" when prompted for the type.
  6. Set the Terminal Port to 9999 when prompted.
Terminal Semi-Integrated Mode / Stand-Alone Mode: The device can operate in either Semi-Integrated mode or Stand-Alone mode.

When in Semi-Integrated mode, you will see the words "Semi-Integrated" at the top of the display along with an icon that represents the physical device the upper right corner. The Semi-Integrated mode must be enabled for Atrex to communicate and process sales through the device 

When in Stand-Alone mode, you will see an icon that represents a cash register in the upper right corner. In this mode, you can process sales, voids, and returns outside of Atrex. 

You can toggle between Semi-Integrated and Stand-Alone mode by pressing on either of the icons and following the prompts.

Device Receipt Printing:  
  1. Press the # key on the keypad.
  2. Select the "Misc. Options" menu selection.
  3. Select the "Semi-Integrated" menu selection.
  4. Select the "Receipt Options" menu selection.
  5. Select "ECR" to disable the printing from the device, or "Both" to print from the device and from Atrex.