ElevateDB Error 300

Atrex > Error Messages
This error indicates that a required lock could not be obtained.  The most common causes of this are:
 
1. Attempting to use both direct and client/server connections to the same Atrex database.
 
2. Attempting to access a Atrex database  using the direct connection method, but using different data paths.
 
One-at-a-time, start Atrex on all systems, then go to Help - System Information.  Locate the "Paths" section of information and then both the "Data" and "Central" sub-sections.
 
Ensure that all the systems are using the same connection method and that the path listed is identical.  For example, while the following paths may point to the same location, because the path specified is different between the systems, you will receive the 300 error.
 
System-1:
     Data Path: C:\Program Files\Atrex\Shared\Data
     Central Path: C:\Program Files\Atrex\Shared\Central
 System-2:
     Data Path: \\System-1\Atrex\Data
     Central Path: \\System-1\Atrex\Central
 
Client/server provides several advantages over the direct connection method including the ability to schedule data backups.
 
(Applies to Atrex 13 and newer)
Article ID: 37, , Modified: 6/22/2023 at 2:21 PM

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