1
Warning to exceed user licences comes up after 7 of 15 Licenses are logged in
Problem reported by John Daniel - January 15, 2015 at 2:22 PM
Submitted
Since installing moving Atrex an installing all new machines, we have noticed that after starting Atrex on a few machines, we get the warning that we will exceed our number of allowed licences upon trying to start Atrex on another PC.  Upon investigating it seems that this occurs when we try to log in our 8th PC.
 
     Our license number is 22866 and are running v14.31 on Win7Prox64.  The current EDB version is 2.18Build1.  We recently did renew our subscription and even added 2 additional seats.
 
     It was noted that one PC in particular was logged at the EDB with over 4 sessions.  It would seem that the 1 unit is taking up several of the 15 seats....
 
Please Advise.

5 Replies

Reply to Thread
0
Mark Culos Replied
January 15, 2015 at 2:41 PM
Employee Post
John,
 
When viewed via the Server Sessions window, each workstation will show at least three connections so what you are seeing is expected.  The sessions do not each count against your licensing.
 
The usual reason for the warning being displayed unexpectedly are disconnected sessions.  These are created when a user forces Atrex close because they believe there is a problem.  If you see any session with the "Connected" check box not set, right-click on the session and choose "Remove Session".
 
You can also confirm the number of licensed users by going to Help - System Information on any of your systems with Atrex active.
0
John Daniel Replied
January 15, 2015 at 3:11 PM
Mark,
     Yes, I understand that there should be 3 connections per workstation.   It was the fact that one station in particular was listed so very many times while no other one seemed to be...
 
     The number of 15 licenses was confirmed using that method at a workstation.  Your comment about the fact that old sessions (which should have been swept if they exceeded the 64 currently prescribed according to the EDB server) makes me even more curious as to what is keeping all 15 seats to be running together.
 
P.S.   The timeout was increase to 300 as the reports for end-of-day sales/Revenue Report were taking an excessive time to compile and print out of the database (over 10 pages on any day).
0
Mark Culos Replied
January 15, 2015 at 4:16 PM
Employee Post
John,
 
If a single workstation is listed many times, Atrex has been forced close on that system multiple times (will show as not connected) or Atrex is open under multiple Windows user IDs on the system and those users are disconnected.
0
John Daniel Replied
January 15, 2015 at 4:33 PM
Atrex 14.x has been in use for a year or so and updates to reports were made at the time.
 
Still.... that would not explain why only 7 of 15 licensed seats can be used.
 
Any thoughts would be appreciated. A.S.A.P.  (The business' busy season is coming and this simply cannot happen!)
0
Mark Culos Replied
January 15, 2015 at 5:48 PM
Employee Post
John,
 
My comment regarding reports are directed at you PS on report performance.  A ten page report should generate very quickly and well within the default database timeout setting.  If this is not the case, there is an issue with the report or there is something else affecting the performance.
 
As for the licensing issue, this can only be caused by active concurrent connections to the server.  Close Atrex on every workstation and confirm that the database administrator shows no connections.  Next restart the server then systematically start Atrex on each workstation and watch the sessions add to the server.
 
PS  As you are licensed for Atrex 15, you can upgrade Atrex and with Atrex 15, you have the ability to view the user connections directly from Atrex (Help - System Information, User Connections tab),  

Reply to Thread