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Error opening COM port for Pole Display
Question asked by info - 5/8/2019 at 1:43 PM
Answered
We just instaled a Pole display for Atrex 15 .. everything was working fine with windows 7,, however we changed our computer and it's now windows 10,. i'm getting an error:
 
Error opening COM port for Pole Display
Error Number: 2 .
 
I have tried with different versions of the Pole drivers, the utility they provide is able to see and display the test numbers.. atrex cannot connect to the com port, anything else i can do? 
pole display is XP8200U 
 
Thank you,
Jimmy

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Terry Swiers Replied
5/8/2019 at 2:19 PM
Employee Post Marked As Answer
I can see that there is a bug in the pole display configuration function which could cause that error message.  I'll make sure that this is fixed for the Atrex update that is going out later today.    So you might want to try 18.20 when it's available to see if it resolves the issue for you.
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info Replied
5/8/2019 at 2:27 PM
I'm using Atrex 15.52

what can I do to make it work on windows 10?
NYC Department of Consumer affairs requires me to have a display for all the POS
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Terry Swiers Replied
5/9/2019 at 7:06 PM
Employee Post
The 18.20 build is now available with several fixes and improvements to the pole display functionality. This has been tested internally here with Windows 10 build 17763.437 and 17763.475.

Unfortunately there isn't anything we can do for 15.52 as we simply do not have the resources to back port changes or fixes to older versions.
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info Replied
5/11/2019 at 7:02 AM
Just so you know, we tried different versions of the drivers, and we got it working.
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