John,

 

When viewed via the Server Sessions window, each workstation will show at least three connections so what you are seeing is expected.  The sessions do not each count against your licensing.

 

The usual reason for the warning being displayed unexpectedly are disconnected sessions.  These are created when a user forces Atrex close because they believe there is a problem.  If you see any session with the "Connected" check box not set, right-click on the session and choose "Remove Session".

 

You can also confirm the number of licensed users by going to Help - System Information on any of your systems with Atrex active.

John,

 

If a single workstation is listed many times, Atrex has been forced close on that system multiple times (will show as not connected) or Atrex is open under multiple Windows user IDs on the system and those users are disconnected.

Atrex 14.x has been in use for a year or so and updates to reports were made at the time.

 

Still.... that would not explain why only 7 of 15 licensed seats can be used.

 

Any thoughts would be appreciated. A.S.A.P.  (The business' busy season is coming and this simply cannot happen!)

John,

 

My comment regarding reports are directed at you PS on report performance.  A ten page report should generate very quickly and well within the default database timeout setting.  If this is not the case, there is an issue with the report or there is something else affecting the performance.

 

As for the licensing issue, this can only be caused by active concurrent connections to the server.  Close Atrex on every workstation and confirm that the database administrator shows no connections.  Next restart the server then systematically start Atrex on each workstation and watch the sessions add to the server.

 

PS  As you are licensed for Atrex 15, you can upgrade Atrex and with Atrex 15, you have the ability to view the user connections directly from Atrex (Help - System Information, User Connections tab),