There are a couple of things that you can check first.  If you are using a secure connection to the site, check the certificate information to make sure that there isn't a name mismatch between the domain and the certificate.  The older version of the utility won't allow for a name mismatch, so it will simply fail.

Secondly, if you upgraded your PHP version as well, it's possible that the newer version of the PHP precompiler is configured to use the newer mySQLi connector rather than the older one.  The older version of our utility doesn't have any clue about how to use the newer mysqli connector.

Let us know what you find with regards to these two issues and then we'll look at a path forward.
 

Further information to possibly help.  In the php.error log on the server, we get the following:

 

[18-Sep-2019 20:35:04 UTC] PHP Deprecated:  Methods with the same name as their class will not be constructors in a future version of PHP; db has a deprecated constructor in /home/wfwmbsales/public_html/atrex/commondb.php on line 62
[18-Sep-2019 20:35:04 UTC] PHP Deprecated:  Methods with the same name as their class will not be constructors in a future version of PHP; query has a deprecated constructor in /home/wfwmbsales/public_html/atrex/commondb.php on line 167
[18-Sep-2019 20:35:04 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function mysql_connect() in /home/wfwmbsales/public_html/atrex/commondb.php:108
Stack trace:
#0 /home/wfwmbsales/public_html/atrex/commondb.php(82): db->connect()
#1 /home/wfwmbsales/public_html/atrex/orders.php(229) : eval()'d code(410): db->db('localhost', 'wfwmbsales_wfwm...', 'tkmu,#4DC@#?')
#2 /home/wfwmbsales/public_html/atrex/orders.php(229): eval()
#3 {main}
  thrown in /home/wfwmbsales/public_html/atrex/commondb.php on line 108

From what you sent back regarding the mysqli and the update to the PHP version, upgrading your Atrex and the Zen Cart utility would be the first step.  The latest version of the Zen Cart utility has been reworked for most, if not all of the deprecated PHP function calls.  It will also switch automatically between the mysql and mysqli PHP extensions depending on which one you have enabled.

If you have your client center login information, you can log into our client center (https://www.1000years.com/ClientCenter/login.aspx) and initiate the upgrade process from there.  If you don't have your login information, shoot an email to sales@atrex.com with the company name or serial number that you are registered under and we'll get you the login information.

We currently have the Zencart 1.5.6c version just installed on the server.  I have the eCommerce Import/Export Zencart 1.3x/1,5x on the desktop.  We have Atrex 15.52.  As far as I can see, we have the latest version of the Zencart server/desktop software.

 

If you are running Atrex 15.x, then you most definitely do not have the latest version of the Zen Cart utility.  You might have the latest version compatible with Atrex 15, but that's not what you need to handle PHP 7.  

You will need to get up to Atrex 18 or 19 along with version 7 of the Import utility which is what is currently available from our web site.

 

Ok, so to resume to confirm I understand all of this.  We currently need to go to PHP 7 on the server as requested by our Web Hosting provider.  So to do this, we need latest version of Zen Cart, i.e. v1.5.6c.

 

We are currently licenced for Atrex 15, which is supported by the eCommerce/Zen Cart Utility v 4.0.0.36.

 

eCommerce/Zen Cart Utility v 4.0.0.36 is not compatible with Zen Cart v1.5.6c and there is absolutely no way to make it work together?

 

If not, we therefore need eCommerce/Zen Cart Utility v 7, which in turn does not work with Atrex 15, which means that we need to upgrade to a higher version of Atrex?

 

Thanks for providing this information.

 

I have put in a ticket to get more information and confirmation of all the versions required to make this work.

Considering this thread close for now.

 

Thanks.